VCHD Environmental Health Customer Survey

Volusia County Health Department - Environmental Health
Customer Satisfaction Survey

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Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

Which office did you call or visit?

Environmental Health & Engineering Programs
(Check all that apply)

Choose one or more programs that you used (check all that apply):
On Site Sewage Treatment
Tanning
Public Swimming Pools
Body Piercing
Public Water
Biomedical Waste
Group Care Facilities
Mobile Home and RV Parks
Private Water
Nuisance Complaint
Rabies
In Door Air Quality
Migrant Labor
Radiological and Radon Testing
Food Hygiene
Laboratory Services
Irrigation Well Program

If you can recall, which of our Employees served you?
(alphabetized by last name)

Date you received service: MM/DD/YYYY

Please grade our Facilities. Was this an office visit, an on site visit, or a phone call?
Office Visit
On Site Visit
Phone Call

Please choose a GRADE for each Category Below
A=Excellent | B=Very Good | C=Satisfactory | D= Needs Improvement | E=Unsatisfacory
NA=Not Applicalbe

1. Staff answered the phone within three rings.	A	B	C	D	E	NA
2. Staff returned my call within 1 business day.	A	B	C	D	E	NA
3. Office hours are convenient.	A	B	C	D	E	NA
4. Staff listened and answered my questions to my satisfaction.	A	B	C	D	E	NA
5. Words and language used by staff were understood.	A	B	C	D	E	NA
6. Service met my needs.	A	B	C	D	E	NA
7. Service was timely.	A	B	C	D	E	NA
8. Staff was friendly, courteous, and helpful.	A	B	C	D	E	NA
9. I was treated with dignity and respect.	A	B	C	D	E	NA
10. Building & facilities (cleanliness, parking, etc.) were acceptable.	A	B	C	D	E	NA
11. Location was easy to find.	A	B	C	D	E	NA
12. I was informed about delays in service.	A	B	C	D	E	NA
13. I was greeted courteously and acknowledged promptly upon arrival.	A	B	C	D	E	NA

Additional Feedback or any Comments regarding categories 1 through 13 above:

If you would like to be contacted please provide the information below:
First Name: Last Name:

Address:

City: State: ZIP:

E-Mail:

Phone Number: ###-###-####

Information from this survey will be maintained by the Volusia County Health Department for use in evalutating and improving customer service.

If you choose to share personal information with the Florida Department of Health by subscribing to an e-newsletter, sending us a message, or filling out an electronic form with personal information, we will use the information only for the purposes necessary to conduct government business with you. However, under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this agency. Instead contact the office or individual by phone or in writing.

In addition, any information you provide may be saved for a designated period of time to comply with Florida's archiving policies and may be subject to disclosure as required by State or Federal law. Please note that Florida's public records law requires that all information received in connection with state business be made available to anyone upon request, unless the information is subject to a specific statutory exemption.

Volusia County Health Department - Environmental Health Customer Satisfaction Survey

Volusia County Health Department - Environmental Health
Customer Satisfaction Survey